Facilitation Skills course is designed at Centre for Training and Professional Development, the training wing of Asian College of Teachers for new trainers which mainly focuses on how to facilitate rather than control, group decision-making and team interaction. It may seem difficult to make the transition from instructors or managers to facilitators without formal training
The online course has been tailor made and puts emphasis on core facilitation skills for any organizational understanding. It represents materials and ideas that have been tested and refined over several years of active facilitation in all types of settings.
To begin, participants will explore the differences between facilitation, training, and chairing.
Next, participants will explore key facilitation skills, levels of facilitation, facilitation language, and things to do to ensure facilitation success.
In this part, participants will learn about ground rules, also known as norms. They will have to generate a list of ground rules for the remainder of the program.
While facilitators are responsible for the process, it is participants who are responsible for and manage the content. This session will explore the differences between these two aspects of a meeting.
Next, participants will learn about divergent thinking and convergent thinking, as well as the grey area (also known as the Groan Zone) between the two.
In this part, participants will learn how to handle controversial issues in a neutral and professional way.
This topic will explore the building blocks of good communication: active listening, questioning skills, probing techniques, and managing your body language.
For most people, it seems to be instinctive to try to find something in common with their fellow humans. This topic explores the importance of listening for common ground in facilitation.
This topic will emphasize about 16 important facilitation techniques. Then, participants will divide into groups to prepare and present a short demonstration on a chosen technique.
Part of your role as a facilitator includes providing and accepting feedback. This part will give participants some tips on giving and receiving feedback. It will conclude with an exercise that will help them practice this skill.
Next, participants will learn some ways to manage divergent perspectives. Then, they will apply their knowledge to a case study.
In this part, participants will learn about some communication elements that are unique to facilitation. Then, they will apply their knowledge to an interactive case study.
Part of facilitating meetings is developing an agenda. This topic will outline a brief, easy process to help facilitators build a good agenda.
In this session, participants will complete a mix and match exercise to identify possible difficult behaviors and ways to manage them. Then, participants will learn about and practice twelve easy, effective ways to intervene in a group discussion.
Getting a group to come to an agreement is not much good if that agreement is not supported by true consensus. This part will give participants ways to build sustainable agreements.
Next, participants will learn about Tuckman and Jensen's Forming, Storming, Norming, Performing, and Adjourning model, which outline the stages of team development. Participants will also identify some ways to help groups through each stage.
The final session will introduce participants to two decision-making tools: SWOT analysis and force field analysis.
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
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